Quantum GIS Technical Support

Faunalia provides commercial support for QGIS, GRASS and PostgreSQL/PostGIS.

Technical support gives our clients the assurance that should a problem arise, they have someone to call upon for a rapid resolution, minimising any impact on their work. Faunalia is the first organisation in the UK providing commercial support for QGIS and actively contributes to its core development, guaranteeing a quick turnaround for support queries and bug fixes.

We offer a range of support packages for single users, large organisations and anyone in between starting from as little as £100. Details of each package can be found in the table below.

Basic

Basic is our most affordable support package and is aimed at individual users. Basic includes 10 support queries via our email support system, announcements and access the the support Knowledge Base.

Professional

Professional is well suited to small and medium organisations who rely on QGIS to carry out their day-to-day projects. In addition to the features of the Basic package, Professional offers unlimited support queries, a dedicated support hotline and a discount on other Faunalia services.

Enterprise

Aimed at larger organisations, Enterprise is our most comprehensive support package. In addition to the features of the Professional package, Enterprise offers several distinct benefits:

• Core Service Hours - Whether you're looking for software customisation, a new feature or to migrate your existing data, our enterprise package includes the use of our software developers and GIS experts for 5 days.
• Included On-site Training - Get your team up to speed quickly by taking advantage of our inclusive on-site training days.
• Bug Fixing - In the rare event that you encounter a bug, our software developers will endeavour to resolve the bug and issue an update.
• On Site Support - If we can't resolve your query remotely, we'll send a support engineer to you.
• Service Discount - Enterprise customers enjoy a 15% discount on Faunalia's services.

Purchasing support

Purchasing support is simple, just give us a call on 01444 848012 or email us and we'll get an account set up for you in minutes.

	Basic	Professional	Enterprise
Annual cost	£100	£1,000	£10,000
Core project support	QGIS,  GRASS,   PostgreSQL/PostGIS
Email support
Phone support	-
Bug fixes	-	-
On-site support	-	-
Faunalia service discount	-	5%	15%
Included on-site training	-	-	2 days
Core service hours	-	-	5 days
24/7 support	-	-	Additional cost
Response time	24 hours	8 hours	2 hours
Access to Knowledge Base
Announcements subscription

Email support
Contact us using our dedicated support email address with a description of your problem for a prompt response.

Phone support
To speak to someone straight away, call our support hotline.

Bug fixes
In the event of encountering a bug that affects your work-flow, we'll endeavour to provide a prompt workaround and resolve the issue as soon as possible.

On-site support
For support issues that cannot be efficiently solved via email / phone or remote assistance, a Faunalia support engineer would make an on-site call to address the issue in person.

Faunalia service discount
The Faunalia service discount entitles clients to a discount on all Faunalia services for the duration of their support contract.

Included on-site training
On-site training days are an efficient way to get your team up to speed as quickly as possible. See our training course pages for more information on the courses we offer.

Core service hours
Core service hours are consultancy hours provided by our software developers and GIS experts that can be used to further develop the software in a manner of your choosing, add new features or migrate your existing GIS data.

24/7 support
24/7 support is available at extra cost - please contact us for more information.

Response time
A response time is the amount of time it takes us to acknowledge your request for support.

Announcements subscription
Announcements allows you to keep up-to-date with all the latest features and releases as well as important security updates.